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`Sakala` to aid of citizens
Date of Publishing: 2012-04-27 00:00:00.0
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In a historic move to curb corruption and bring transparency in administration, the Government of Karnataka has brought in ‘Sakala’ (meaning 'In time'), popularly known as the Citizens’ Charter or Karnataka Guarantee of Services Act, that came into force across the State from April 2. Over 151 services of 11 Government departments are under Sakala’s purview.

Sakala ensures that services are provided in a timely manner in various departments of revenue, finance, administration, urban development, village panchayat, food and civil supplies, women and child development, health, education and transport.
Provision of death and birth certificates, sanction of building plans, change of khata, provision of student bus passes, issue of new or additional water connection, driving licences, etc are some of the services on offer.
There is a penalty of Rs 20 per day for delay in providing services. Applicants will be given a 14-digit number, which can be used for future correspondence. Tracking an application has been made easy and all details are available on the website: www.sakala.kar.nic.in. Further, a call centre is in operation round the clock and the telephone number is 080-44554455.
The scheme was already implemented on a pilot basis across four taluks including Jayanagar BBMP office in March. During the month-long pilot study, over one lakh applications were filed and at least 87,000 were disposed of.
What is the Karnataka Guarantee of Services to Citizens Act or 'Sakala' (meaning 'In time')?
With the Anna Hazare's Lokpal movement gathering steam amongst the citizens of India, it sent a shock wave down the spine of the State Governments who have neglected the citizens in providing basic services even 64 years after Independence. This is when the Government of Karnataka embarked upon the idea of putting together a "Karnataka Guarantee of Services to Citizens Act, 2011" which has come into effect.
In short, the Karnataka Guarantee of Services to Citizens Act, 2011 ensures that citizens are provided basic services from the Government like Driving Licence, Birth Certificates, Land Records, etc within a stipulated time and officers are made accountable to ensure proper delivery. This is not a free service and citizens are required to pay the required fees to obtain the same, but you are Guaranteed to get the service otherwise the Government will pay a fine to the citizen and also take to task the erring official.
Citizen approaches the Designated Officer with this service request and the Officer has a stipulated time within which he must respond to the Citizen.
On top of the Designated Officer, the Competent Officer is empowered to impose cost on the public servant defaulting or delaying the delivery of service in accordance with this Act.
Appellate Authority is the Officer with the power to hear appeal against the orders passed by any competent officer under this Act.
Helpline: For clarifications / Complaints call 080-4455 4455
Website: http://sakala.kar.nic.in
Check application status online: If you have got the 15-digit acknowledgement number, then you can check the status of your application Online at www.sakala.kar.nic.in.  Enter GSC No. in the check status screen then the system will display you the present status of your application.
Email ID: sakala@nic.in

Ration Card and Food Civil Supplies services
Here are the various services offered by Ration Department and the deadlines for the same.
Issue of duplicate/renewal/ surrender ration cards - 7 Days by Food Inspector / Tashildar.
Issue of licence under Karnataka Essential Commodities Licensing Order 1986, licence to wholesale dealers in food grains, pulses, edible oils and kerosene - 30 Days issued by the Deputy Commissioner.
Issue of licence under the Karnataka Essential Commodities Act,1986, to retail dealers in food grains, pulses, edible oils and kerosene. - 35 days.
Issue of authorization to run fair price shops (FPS) under the Karnataka Essential Commodities (Public Distribution system) Control Order 1992 - 30 days.

RTO / State Transport services
All RTO offices across Karnataka have to provide the following services to Citizens within allotted time as mentioned below:
Learning Licence / LLR - 7 days.
Driving Licence / Duplicate Licence - 30 days.
Registration of vehicle - 7 days.
Duplicate registration certificate - 30 days.
Bus pass for school children - 7 days.
Free bus pass for Freedom Fighters - 15 days.
Concession bus pass for physically challenged person - 15 days.

For guarantee of services
With the Anna Hazare's Lokpal movement gathering steam amongst the citizens of India, it sent a shock wave down the spine of the State Governments who have neglected the citizens in providing basic services even 64 years after Independence. This is when the Government of Karnataka embarked upon the idea of putting together a "Karnataka Guarantee of Services to Citizens Act, 2011" which has come into effect.

--Cityplus newsdesk

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